Conditions of Delivery of CANDLE LUXE INNOVATION CLISSON on the website: www.decobiance.com

  1. Preamble
  2. Shipping time
  3. Delivery time
  4. Formules de livraison
  5. Packaging
  6. Monitoring of delivery
  7. Distribution and receipt of the package
  8. Shippinp costs
  1.  Preamble

The products are delivered to the shipping address provided by the Client upon confirmation of the order.

The shipping is deemed to have been completed upon the delivery of the product to the carrier.


The delivery is deemed to have been completed upon delivery of the product to the Client by the carrier.

« Express » deliveries made from Monday through Friday (no Saturday (except for Chronopost) or Sunday deliveries). Therefore, the « Express » orders placed on Monday through Thursday noon at the latest, will be delivered the next day. Orders placed on Thursday afternoon and Friday will be delivered the following Monday.

DECOBIANCE cannot be held responsible for non-delivery in any country whatsoever due to events beyond its control: military wars, civil wars, riots, acts of terrorism, natural disasters, etc. 

Orders placed over the weekends and bank holidays are processed the following working weekdays during the opening hours of our administrative services.

  1.  Shipping time

Shipping times are provided as an indicator on each product’s datasheet.

In the event of a force majeure, should it arise that the shipping time cannot be respected; the new shipping time will be communicated by e-mail to the Client based on the information in the possession of DECOBIANCE. In such a case, a proposal to cancel the order will be sent to the Client by e-mail. In such a case and when the payment of the order has already been completed, a proposal for refund will be made at the same time.

In the event of partial unavailability of the products, the available products will be shipped initially and the balance of the order shipped as soon as the products become available without generating any additional costs for the Client.

At each stage of the shipment of products (complete shipment, partial shipment or shipment of the balance of the order), an e-mail is sent to the Client to inform them of the status on condition that the e-mail contact details specified during registration contains no error.

All orders placed online through the Site are processed every morning until 12h00 noon Monday to Friday. DECOBIANCE processes all orders received after 12h00 noon the following day until the end of the listing.

The preparation of an order, including the computer processing of the order, the preparation of the products, the packaging and the preparation for shipping varies between one or two working days. This shipping time is generally accepted as being between 24h – 48h for an order begins as and from the date of the order as defined in paragraph 6.3 and subject to the provisions in paragraph 6.4.

In order to limit the processing steps, DECOBIANCE may choose to deliver the whole order in one shipment. The shipping time is consequently that of the product with the longest shipping time. The decision to split the order into separate shipments without invoicing the additional shipping costs is the sole responsibility of DECOBIANCE. By making a simple request to the Client service team, the Client can request separate shipments. In such a case, any additional shipping costs will be borne by the Client.

  1.  Delivery time


Delivery times depend on the availability of the product and the transit time of the carrier selected by the Client.

The delivery time corresponds to the shipping time of the product plus the transit time of the selected carrier.

The transit times are provided as an indicator to the Client at the time of their choice of carrier during the order procedure on the Site. The means and delivery time are noted as a reminder to the Client on their invoice or order form, depending on whichever means of payment was selected.

The transit times provided by the carrier and provided as an indicator to the Client by DECOBIANCE remain the sole responsibility and engagement of the carriers. DECOBIANCE cannot be held responsible for any delays linked to the delivery.

The transit times provided by the carriers do not include Sundays or bank holidays (and Saturdays for certain carriers).


Should access at the place of delivery prove to be difficult or temporarily impossible for the carrier, the carrier may propose an accessible point of receipt. Any additional delivery costs generated by the inaccessibility of the place of delivery remain at the charge of the Client.
 

  1.  Delivery methods available

 

DECOBIANCE offers you different delivery methods that depend on the weight of the order and the location of the delivery address. The following delivery methods correspond to the services offered by each of our carriers.

These delivery methods are specified at the time you select the delivery address location during the purchase process following the validation of the order basket.


4.1 National dispatch


4.1.1 Colissimo


This method of delivery is specific for product orders that meet the packing and shipping requirements of Colissimo.

The service provides direct home delivery in France (excluding the French Overseas Departments & Territories) within 2 to 3 days (indicative delivery time as per the French Post Office) following the dispatch of your order.

Your package is presented at the home delivery address once only (building entrance or apartment, etc.) so that the Delivery Acceptance Form can be signed.

If you are not present to accept the delivery, the parcel will be deposited at your local post office and a Delivery Notice Card is placed in your mailbox to notify you of the procedure to recuperate the package.


4.1.2 Chronopost


This method of delivery is specific for product orders that meet the packing and shipping requirements of Chronopost.

The service provides direct home delivery in France, islands included (excluding the French Overseas Departments & Territories) within 48 hours (indicative delivery time as per Chronopost) following the dispatch of your order or within 24 hours if the order is placed before 12H00.

Your package is presented at the home delivery address once only (building entrance or apartment, etc.) so that the Delivery Acceptance Form can be signed.

If you are not present to accept the delivery, the parcel will be deposited at your local Chronopost distribution point and a Delivery Notice Card is placed in your mailbox to notify you of the procedure to recuperate the package.

4.1.3 UPS


This method of delivery is specific for product orders that meet the packing and shipping requirements of UPS.

The service provides direct home delivery in France, islands included (excluding the French Overseas Departments & Territories) within 48 hours by Standard Delivery (indicative delivery time as per UPS) and 24 hours by Express Saver Delivery following the dispatch of your order.

Your package is presented at the home delivery address once only (building entrance or apartment, etc.) so that the Delivery Acceptance Form can be signed.

If you are not present to accept the delivery, the parcel will be deposited at your local UPS distribution point and a Delivery Notice Card is placed in your mailbox to notify you of the procedure to recuperate the package.

4.2 Shipments to the French Overseas Departments and Territories (DOM/TOM)

In order to offer you the most advantageous rates and delivery services best suited for an order shipment to the DOM/TOM, we have chosen Colissimo Expert OM 1 (for Guadeloupe, St Barthélémy, St Martin, Martinique, Réunion, Guyane, Mayotte, St Pierre and Miquelon) and Colissimo Expert OM2 (New Caledonia and its Dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic territory).

This method of delivery is specific for product orders that meet the packing and shipping requirements of Colissimo Expert OM.

The service provides direct home delivery in the French Overseas Departments & Territories within 5 to 7 days (indicative delivery time as per the French Post Office) following the dispatch of your order.

This Carrier offers you the possibility to use their website to track your parcel to major destinations:Haut du formulaire (parcel tracking from dispatch to delivery for shipments to Guadeloupe, St Barthélémy, St Martin, Martinique, Réunion, Guyana and Mayotte; parcel tracking from the exit point of Metropolitan France for shipments to the OM 2 zone, St Pierre and Miquelon as well as the Postal Sectors).

4.3 International Dispatch


In order to offer you the most advantageous rates and delivery services best suited to this type of shipment, we have chosen Colissimo Expert International.

Colissimo Expert International is specific for product orders that meet the packing and shipping requirements of Colissimo Expert OM.


The service provides direct home delivery in all countries (excluding France and the French Overseas Departments & Territories) within 3 to 8 days (indicative delivery time as per the French Post Office) following the dispatch of your order.


Your package is presented at the home delivery address once only (building entrance or apartment, etc.) so that the Delivery Acceptance Form can be signed.


If you are not present to accept the delivery, the parcel will be deposited at your local post office and a Delivery Notice Card is placed in your mailbox to notify you of the procedure to recuperate the package.

This Carrier offers you the possibility to use their website to track your parcel to major destinations : The Azores, Germany, Australia, Austria, Belgium, Canada, Cyprus, South Korea, The Ivory Coast, Croatia, Denmark, Spain, Finland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Madeira, Morocco, Mauritania, Norway, The Netherlands, Poland, Portugal, Czech Republic, United Kingdom and Northern Ireland, Slovakia, Slovenia, Sweden, Switzerland, Tunisia and Turkey.

  1.  Packaging

The products are packaged by our Logistics Department in compliance with the existing legislative transporting norms in effect.

The preparation of each package is carried out with the utmost care in order to maintain and preserve the quality and integrity of the products. A variety of protection and cushioning materials are used to ensure optimum protection of the products during transport.

In the case of products being returned by the Client, the Client is required to respect the same packaging norms and regulations. Any deterioration of a product proven to prevent its resale identified at the time of the return of the product and deemed due to a lack of precaution by the Client can result in the refusal of the total refund for the product.

  1.  Monitoring of the delivery

The Client is informed by e-mail of the shipping of their order from the DECOBIANCE warehouse.

The Client may, at any time, know the delivery status of the order under « My Orders » in their online account.

Depending on the means of order tracking made available by the carriers, the Client may obtain a link enabling them to track the progress of their delivery directly on the site of the selected carrier.

The information provided on the carrier websites are at the sole responsibility of the carriers concerned.

The Client can contact the DECOBIANCE Client Service at any time for additional information on the status of their order.

  1.  Distribution and receipt of the package

The Client is responsible for the accuracy and precision of the information provided for the delivery address indicated by the Client in placing the order.

A failure in the distribution/delivery of the package due to an error in the delivery address or absent addressee (unclaimed packages, etc.) because of the Client and which results in the return of the package an/or a new delivery, will be invoiced to the Client up to the total amount of the costs of the return and/or the new delivery.

The new shipment will made upon receipt of the Client’s payment of the additional charges by DECOBIANCE.

Upon receipt of the package, it is the responsibility of the Client to check the contents, conformity and state of the products in the presence of the delivery agent, and immediately report any anomaly identified (damage to the package, shock effects, breakage, non respect of delivery times indicated by the carriers, etc.) before signing the delivery receipt of the products.

If the Client identifies anomalies, the Client must refuse the delivery of the products or state their reservations in writing, with details and duly dated, on the delivery receipt presented by the delivery agent to the Client upon delivery. If not done, no claims relating to the condition of the package or order, after delivery, will be accepted by DECOBIANCE.

The Client’s reservations must be confirmed with the carrier by registered letter with an acknowledgement of receipt within three working days as and from the date of delivery of the products. A copy will be sent to DECOBIANCE.

The delivery note provided by the carrier which is dated and signed by the Client upon delivery of the product, constitutes the proof of both transport and delivery. Without any reservation, the products are deemed accepted by the Client. No complaint or claim relating to the condition of the package or the order or the delivery can be accepted by DECOBIANCE.

  1.  Shipping costs

In addition to the sales price, the Client will assume the shipping costs. These costs are calculated based on the total weight of the order (excluding logistics packaging), the geographic zone of the delivery and the carrier selected by the Client during the order process. The amount of shipping costs is brought to the attention of the Client after selecting the delivery address. It is again shown on the order summary, which precedes the validation before payment.

The shipping costs can be offered in accordance with ongoing promotional marketing campaigns by DECOBIANCE on the Site. Such promotional marketing campaigns are specified and detailed on the Site. The concept « Free Shipping Costs » is then defined in the selection of the delivery address and in the order summary.

For a delivery outside the European Union and in accordance with the legislation in effect within the geographic zone of the delivery, the Client is liable to and must pay the customs duties, VAT or any other taxes charged by those same customs in connection with the importation of such goods into the country of the place of delivery. All formalities relating thereto are the sole responsibility of the Client. The Client is also solely responsible for verifying the possibilities of importing the goods ordered under the laws of the country of delivery. No order will be refunded to the Client in the event of the refusal of the goods into the geographic area of delivery or the non-payment of customs duties, VAT or taxes charged by the country of delivery. 

This Version update: 09/07/2011

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